Experience in IT and telecom industry, managing service& project PRINCE2 in project Management certified and PMP course.
Master of Engineering Management, Bachelor of Telecom and Electronic Engineering and Diploma Telecom.
Resourceful in monitoring delivery of high quality customer experience & elevating customer satisfaction while adhering to standards and work processes thus managing cost-effective operations.
Exceptional communication, presentation & mentoring skills with distinguished abilities in leading multinational teams.
ادارة مشاريع شركة الاتصالات السعودية
Direct and manage all operation functions under my responsibility in accordance with established
corporate& local management policies, procedures and objectives.
Managed service Projects: Transport Network Project and Fixed Access Network Project.
1. Telecom : Transmission & DATA ( SDH , DWDM , MW , IMPLPLS , Cisco aggregator )
2. OSP (LDN, JUNCTION & Access, FTTX)
3. E&M (DC, Generators, A/C & MSAN)
4. Spare parts
Managed two district maintenance Centre teams
Meeting with stakeholder daily + weekly
Managed third party’s
Planning the monthly the PMR though STC system WFMS for all MSAN, Transmission &Power, FTTX and VDSL
Managed PAT/Takeover & follow the Trouble ticket until clear.
Managing execution of Preventive Maintenance Routines (PMR), Maintenance down Times (MDT)
Oversee the overall performance of direct reports and ensure KPI’s are well communicated and monitored
Handling of store material & procurement
Shutdown & Hand over sites
Provide status reports to internal and external stakeholders throughout the project
Hire and select manpower
Implement Training on EHS
Managed quality targets and budget
Lead team to delivery services on agreed Service Level Agreements (SLA’s).
Achievementes
Certificate of Thanks and Appreciation from Technology & Operations SVP of STC for lead team to complete
relocation network in record times
Certificate of Thanks and Appreciation from District Director of STC
Customer Service Team leader at Zain- Saudi Arabia.[1 year]
1. Using remedy system
2. handle customer inquiries
3. manage and resolve customer complaints
4. enter new customer information into system
5. update existing customer information
6. process orders, forms and applications
7. identify and escalate priority issues
8. route calls to appropriate resource
9. follow up customer calls where necessary
10. document all call information according to standard operating procedures
11. complete call logs
12. Managing teams
صيانة شبكة الاتصالاتت